Maison Galad is a 100% encrypted site, meaning that your information is inaccessible to others.

Furthermore, payments are secured by Stripe and Alma, two trusted players in the field of transactions.

When your order is shipped, you will receive an email containing a tracking link to follow your items!

Yes, you can cancel your order up to 1 hour after purchase by sending us an email.

Returns must be made in their original condition within 14 days from the date of receipt and complete (packaging, accessories, instructions…) allowing their resale as new, accompanied by the purchase invoice.

Each product comes with a red tag attached to it, along with a card that reads "Don't remove this tag." Once this tag is removed, no returns, exchanges, or refunds will be accepted.

Damaged, soiled or incomplete products will not be accepted for return.

Return shipping costs are the responsibility of the customer.

The exchange (subject to availability) or refund will be made within 14 days of the Seller's receipt of the Products returned by the Customer under the conditions set out in this article.